Refund policy

Return & Exchange Policy

At Shree Sanskriti Fashion, we take great care in ensuring every saree is delivered in perfect condition. However, if you receive a product that is damaged or incorrect, we're here to help.

To raise a return, please contact us via our Customer Care or email us at the details below.

Eligibility Criteria

  • All product tags must be intact and the item should be returned in its original packaging
  • The product must be unused and unwashed
  • Returns are accepted ONLY for Damaged, Defective, and Wrong Products
  • Unfortunately, due to the custom nature of our items, we cannot offer returns and refunds for reasons like "changed mind", or dissatisfaction with product colour, design, fabric, or texture — given we had sent exactly the same product as shown
  • If any special return request is approved, the decision of the Shree Sanskriti Fashion Return Team will be final
  • If a Special Return Request is approved, a fee of ₹120 will be deducted from the refund amount to cover return shipping, handling, and processing charges

Return Request Timeline

  • A return request must be raised within 48 hours of product delivery
  • Any request raised after 48 hours will NOT be entertained

How to Raise a Return Request WhatsApp us at +91 7874 34 0261 or shreesanskritisupport@gmail.com with your order details.

To process the claim, please provide a continuous unboxing video clearly showing:

  • The product
  • The issue (Damaged / Defective / Wrong)
  • The parcel being opened

Do not accept parcels with tampered packaging or broken seals. Please inform us immediately if you notice any such issue.

Exchange Policy

  • A nominal fee of ₹150 will be charged for exchange requests to cover reverse pickup, re-shipping, and handling costs
  • Your exchange order will be shipped only after we receive the original product at our facility and it passes our quality check
  • The entire exchange process may take up to 12–15 days

Pickup & Refund Process Once your return is approved, a reverse pickup will be scheduled within 48 hours. After the returned product reaches our warehouse, it will undergo a quality check. Once approved, your refund will be processed via online bank transfer. You will be asked to share your UPI ID or UPI QR code to receive the refund.

Refund Timeline Shipments can take up to 10–12 days to return to our warehouse. The refund will be processed to your bank account within 24 hours once the product has reached our warehouse and passed the quality check.

Response Window We strive to serve you better each day. Your query will be answered as soon as possible by our team — we appreciate your patience.

Please respond to our support team within 24 hours of your claim being raised. If no response is received within this timeframe, we reserve the right to close the associated support ticket.

Important Notes

  • Products purchased during Sale or Clearance are non-returnable and non-refundable
  • Accessories paired or sent with the saree are not eligible for return
  • Please read the product description carefully before placing your order

Disclaimer: Model images are representative only. Slight variation in colour, fabric & work is possible due to lighting and flash during photo shoots.

Note: Decorative items such as purses, jewellery, and any other accessories shown in images are not included with the product. Always check the description before purchase.